Crispy Client Resource Hub
Your go-to centre for marketing how-tos!
How to Contact Crisp
We take our communication seriously around here (hence the name, Crisp Communications). And, one of the things our clients 🩷 about working with us, is that we are easy to contact and always responsive.
Here is how to get in touch with the Crisp team:
New projects or tasks
For all new projects or tasks, we recommend emailing us via abi@crispcomms.coÂ
For in depth or complex projects, we will have a zoom to discuss and refine the scope and we will provide you with a custom quote for your consideration.
For our Retainer or Crisp Snack Pack clients, an email should be enough to get our team started. To make it really easy for you to brief us, feel free to use this template below when sending through your task.
Email template
Details of task:
In what format would you like the end product?
Task deadline:
Other notes (incl links to resources):
Feedback on projects or tasks
Most our clients find that providing feedback to us on projects or tasks via video using Loom saves them time and works well as many of our projects are design based.
If you haven’t used Loom before, don’t worry! You’ll be able to get comfortable with the system over time, as we provide updates on projects or tasks using Loom too.
We find that this is the easiest way to share our updates, thoughts and questions while taking you through the design or output visually. Plus it allows for you to be able to access and review our comments after the fact.
Quick Questions & 2FA Codes
For quick questions or timely notes, we recommend contacting the Crisp team via Whatsapp. This is a web-based and app-based platform that allows for chats and voice messages to be sent quickly.
We also will set up a group chat with you and our team in order to receive 2FA or MFA codes securely.
How to Share Info With Crisp
How to share information between your team and ours.
Passwords & login details
Administration rights
Our preference is that if we are working in any of your accounts (eg. socials, crms, websites, etc) that you add our team as Administrators or Managers. This is the most secure way of providing access as it allows for us to have multi-factor authorisation set up, keeping your account nice and safe.
Please add both abi@crispcomms.co and hello@crispcomms.co where possible. Instructions on how to do this can be found in our Handy Guides below.
Login details
In some circumstances, it may not be possible to add us as administrators to your accounts. In such a case, you will need to provide us with your login details instead.
To keep your passwords and information secure, we ask that you share any login details with our team via Lastpass.
Lastpass is the #1 password managements app in the world and we find it is reliable, secure and easy to use. Plus, it’s free.
Documents & Assets
When sharing documents, brand assets, resources or other information with Crisp, we suggest using Google Drive.
You can either add us to your marketing folder in Google Drive, or we can create a shared folder for you.
If adding our team, please add abi@crispcomms.co and hello@crispcomms.co
Handy Guides
Technical how-to guides to make your onboarding a breeze.
Podcast Terms Glossary
Podcasting marketing can be a very technical endeavour. There is a TONNE of jargon and industry-specific terminology that comes along with it. That’s why we’ve created this Podcast Terms Glossary.
Installing your custom signature block
So you’ve received your custom email signature block designed by Crisp. Now you’re thinking, ‘How do I install it?’ Follow this step-by-step explainer and you’ll be signing off like nobody’s business.
How to provide Crisp access to your website
If you are working with Crisp Communications to build, revamp, maintain and audit your website, here are the step-by-step instructions on how you can provide us with access.
How to give Crisp access to your Google Business Profile
A key part of managing your digital presence is claiming and optimising your Google Business Profile. Here is how to give the Crisp team access, so you leverage this listing to enhance your digital presence.
How to Check If You Have Been Part of a Cyber Breach
This article covers how to check if you have been part of a cyber breach and the steps you should take to protect your data.
How to add Crisp as a manager of your YouTube Channel
If Crisp is using video as part of your marketing strategy, here is how to provide us access to your YouTube Channel as a manager.
Giving Crisp Access To Your Socials
Have you just started working with Crisp Communications Co? Here is a step-by-step guide to give Crisp access to your socials!
Explaining the SEO Jargon
As a business owner, you know you need SEO – everybody is talking about it! But, what does that actually mean? And why do you need it? Here is a run through of the SEO terms that you need to know.