Our policies
Read our Crispy policies
Privacy Policy
We respect your privacy
Abigail Gatling, trading as Crisp Communications (ABN 68 352 023 231) (“Crisp”), respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
Collection of personal information
Crisp will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
Crisp collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
How we may use your personal information
Crisp may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Crisp may contact you by a variety of measures including, but not limited to telephone, email, text message or mail.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Crisp, its customers or third parties.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Crisp, its customers or third parties.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your personal information
Crisp is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at abuse@crispcomms.co
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send details of your complaints to abuse@crispcomms.co
We take complaints very seriously and will respond as soon as possible after receiving your complaint.
Changes to the Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Website Terms & Conditions
Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Email newsletters
If you submit an enquiry through any one of our forms on the Crisp site, you may be added to our email list for our monthly email newsletters.
On some forms, for example, a meeting booking form, you will be provided the option to register for our monthly email newsletters.
You will receive confirmation when you have registered for our email newsletters.
If you are our email list, you can unsubscribe at any time using the link in the email.
Third party sites
Our site may from time to time have links to other websites not owned or controlled by us (for example, our client’s websites). These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites, unless specified on the website page itself or our “Associates Links” list below.
Please be aware that Crisp is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Associate Links
We like to make recommendations for resources that will benefit our clients. On some occasions, we may be a registered Associate for the resource that we are recommending. In such a case, if you make a purchase using one of our Associate Links, you may receive a discount or other deal on the resource. Likewise, should you make a purchase using one of our Associate Links, we may receive a commission, discount or other benefit from the resource provider.
We like to be upfront with this, and often list our Associate status on the Crisp web page itself.
Associate Links can include, but are not limited to:
- Active Campaign
- Amazon
- Appsumo
- ClickUp
- Elementor
- Elfsight
- Hubspot
- TidyCal
- VentraIP
- Vistaprint
Anti-Spoof & Phishing Policy
This Anti-Spoof & Phishing Policy details domains controlled and operated by our organisation and the policies that have been applied to each domain.
To protect our customers, subscribers, our brand and reputation against spoof email messages, and to ensure visibility over how we operate our domains we have implemented Trusted Sender Score. This policy is a reference point for all internet users to check as to how we use and protect our domains.
The domains listed in this policy show which domains we use to send email and which domains do send email. A link is provided to each Trusted Sender Score domain profile which provides further information on each domain configuration.
If you receive emails or links that try to represent our domains in an unauthorised manner please check this policy and if you are still unsure please contact us to confirm the legitimacy of the email, link or web page.
- https://www.mailchimp.com – is our CRM and email marketing platform of choice
- https://www.xero.com/au/ – is our accounting software and is used to send invoices and quotes
- https://calendly.com/ – is our appointment booking software and is used to send meeting confirmations and reminders
- https://www.typeform.com/ – is our form tool used to send out surveys and quizzes
SMS Messaging
We may occasionally send SMS messages, such as reminder.
Social Messaging
We may occasionally send a direct message from our social pages: